Security in e-banking
Security News

Security in e-banking

Your security is our top priority. Our systems meet the highest requirements so we can ensure that your data is protected when you use e-banking. You can also take your own action to help with this by following the security tips and measures for using the LLB Banking app and LLB online banking that are provided below.

This is why cybersecurity matters:

As one of the most trusted banks in the world, we are committed not only to providing you with excellent financial services, but also to supporting you digitally – securely, transparently and reliably.

On this website, you will find up-to-date information, practical tips and guidance on how to navigate the digital world safely.

Practical tips:

online banking:

A multi-level login protects your e-banking access from unauthorised access by third parties. Keep your personal user ID and password confidential and do not share them with anyone.
Never open LLB Online Banking through a link from a sender you do not trust. Enter the address manually when logging in:
- https://llb.li
- https://llb.ch
- https://llb.at
Never follow links in e-mails or on other websites that supposedly forward you to LLB online banking.
In addition to your password, use your biometric features such as fingerprint or facial recognition to log in securely.
Please log out correctly using the menu button "Log out" in your online banking session. Doing it this way will prevent you from accidentally leaving a session open and it then being used by other people.
Pay attention to the closed lock in the address bar of your browser. It indicates that the connection is secure.
Regularly check your account statements for unknown transactions and set up push notifications to stay informed about account and portfolio movements.
Activate the item "Approval always required" in the user menu / payments where it states the amount limit. This means that every payment must be specifically approved.

Bank cards:

Always keep your bank cards in a safe place and do not leave them unattended. Never share your card with third parties – not even with seemingly trustworthy people.
Block certain regions for card payments to increase your security.
Report the loss of your LLB Visa debit card immediately – use our 24-hour blocking hotline.

Tel. +423 236 88 55

llb.li/contact

E-mails:

Watch out for typical signs of phishing e-mails, such as spelling mistakes, unusual sender addresses or a strong sense of urgency.
Never share personal data or login data via e-mail – we will never ask you for that.
Activate the anti-spam protection of your e-mail program and keep your software up to date.

Telephone calls:

Be wary of calls from unknown numbers – especially if you are asked to provide personal information.
Do not share your PINs, TANs or passwords over the phone – not even with supposed bank employees.
Immediately terminate any suspicious conversations and contact us directly through our official channels.

Social media:

Do not publish any sensitive information such as date of birth, address or account details.
Regularly check who can see your posts and adjust the settings accordingly.
Do not click on suspicious links in comments or direct messages.

Mobile security:

Install apps exclusively from trustworthy sources such as Google Play Store or Apple App Store.
Activate device protection using biometrics or a code and turn on the "automatic block" on your mobile device.
Only enable Wi-Fi or Bluetooth if required and avoid public Wi-Fi networks.
Use security software and regularly perform updates to keep your device up to date.
Do not leave your mobile device unattended and do not pass it on without deleting all of the data stored on it.

Safe browsing on the internet

Pay attention to "https://" in the address bar – especially on login pages.
Always use the latest version of your browser with active phishing and malware protection.
Check the integrity of web pages before entering any personal information.

Software and updates

Always keep operating systems, browsers and security software up to date.
Do not use any programs that are no longer supported or updated.
This ensures that critical security vulnerabilities are quickly patched.
Download programs exclusively from official providers or well-known platforms.

Our security standards

Technological solutions and general security requirements on our part:

Modern IT security architecture
Multi-level authentication procedures
Secure communication channels
Raising awareness and training
Monitoring and response

Security testing and vulnerability management
Protection of your data: Our guidelines for protecting client data.
Further information can be found in our privacy policy: llb.li/privacy

Important note:

LLB will never ask you to log in or provide your login details via phone calls, e-mail or SMS. We do not send e-mails with links to login pages such as e-banking, and we never ask you for your e-banking contract number or PIN.

When in doubt, remember: contact us directly!

Recognising phishing:

E-mail and SMS phishing

Pay attention to small deviations in the e-mail address (e.g. instead of "@companyname.ch" it says "@mail-companyname.ch").
Reputable companies never request the entry of passwords, PINs, etc. via e-mail or SMS.
Phishing e-mails often create artificial pressure ("Your account will be suspended") – do not let this unsettle you.
Hover your mouse over links without clicking – this lets you see where they actually direct you. When in doubt, remember: do not open.
Do not open any files from unknown senders or suspicious senders – they may contain malware.
Many phishing e-mails contain noticeable errors or deviate in layout from official communications.
If you are unsure, please contact us through our official channels. Better safe than sorry.

Telephone phishing (Vishing)

Be cautious if someone on the phone claims to be an employee of the bank or an authority and asks for personal information.
Never share login data, TANs or card numbers over the phone – not even in the case of supposedly "urgent security issues".
If you are uncertain, end the conversation and call back yourself using the official number of your bank.

Digital deception and deepfakes

New forms of fraud use AI-generated voices or videos to gain trust. Critically evaluate the content.
If a message or a video seems "too real" but contains unusual demands, caution is warranted.
Do not transfer any money and do not share any data without unequivocally verifying the authenticity of the source.

Password security

Use long and complex passwords

A secure password should be at least twelve characters long and contain uppercase and lowercase letters, numbers and special characters.

Do not use personal information

Avoid using names, birth dates or simple key sequences such as "123456" or "qwertz".

A separate password for each service

Never use the same password for multiple accounts – especially not for online banking.

Change passwords regularly

Change your passwords at regular intervals – especially after a security incident.

Use a password manager

Use a trusted password manager to securely store and manage complex passwords.

Activate two-factor authentication

Where possible, enable two-factor authentication (2FA) to further secure your accounts.

Do not write down or share passwords

Do not write down passwords and never share them with third parties – including by phone or by e-mail.

Our commitment:

Protecting your data and financial information is our top priority. Information and cybersecurity are integral components of our digital services – with the aim of providing you with a secure and trustworthy banking experience at all times.

Our aim: building trust through security

Cybersecurity is not a fixed state, but an ongoing process. That is why we continuously enhance our protective measures – for your security and that of our systems.

Contact and help:

If you suspect that you have become a victim of a fraud attempt or notice irregularities in your account, please contact your client adviser or our Service Direct immediately.

Tel. +423 236 88 11 (Service Direct)
Tel. +423 236 80 80 (E-Banking Help)
llb.li/contact

Please note that in certain fraud cases – particularly those beyond our control (e.g., due to sharing login details or personal interactions with third parties) – our support may be limited. The protection of your data and login information is also your responsibility. We therefore recommend being always attentive and cautious when dealing with sensitive information.

Your security is our top priority – together with your vigilance.

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