Accessibility statement

LLB AG is committed to making its websites, web applications (including LLB Online Banking) and mobile applications (including the LLB Banking app) accessible in compliance with the Disability Equality Act (BGlG), LGBl. 2022 No. 101.

This accessibility statement applies to

websites / web applications:

and mobile applications:

  • LLB Banking app (iOS, from app version 1.14.10)
  • LLB Banking app (Android, afrom app version 1.14.10)
  • willbe Invest app (iOS, from app version 1.24.8)
  • willbe Invest app (Android, from app version 1.24.8)

of the LLB Group

Current compatibility with the requirements

The aforementioned websites and mobile applications are partially compliant with WCAG 2.1 at conformance level AA or with the applicable European standard EN 301 549 V3.2.1 (2021-03) according to Directive (EU) 2016/2102 of the European Parliament and of the Council.

Here you can find information on the services offered by Liechtensteinische Landesbank AG:

einfache Sprache (available in German only)

  • Payment account
  • Cards
  • Lending policies
  • Securities business
  • Distribution of investment fund units
  • Other electronic services

Non-accessible content

The content listed below is not accessible for the following reasons:

a. Incompatibility with the accessibility provisions

Due to security regulations and necessary security measures (technical checks / restrictions and prescribed timeouts) or industry-standard terminology, certain aspects or functions are not fully accessible.

Digital offers – website and banking applications

Sufficient time

Not all content and types of content provide sufficient time to read and use the content (WCAG 2.1:2.2).
Readability
 Not all content is presented in simple language (WCAG 2.1: 3.1).
Compatibility
 Compatibility with current and future user agents, including assistive technologies, is not ensured (WCAG 2.1:4.1).

b. Disproportionate effort

Since the central, digital services have been developed over many years and at great expense, not all components can be adapted to accessibility requirements with reasonable effort. New developments are carried out in an accessible manner. Existing deficiencies are continuously addressed.

Digital offers – website and banking applications

Text alternatives

Not all non-text content has appropriate text descriptions (WCAG 2.1:1.1).

Time-based media

Not all videos or time-based media have subtitles or adequate control functions (WCAG 2.1:1.2).

Adaptability

Not all content is structured in a way that allows accessible use (WCAG 2.1:1.3).

Distinction

Not all content can be seen or heard without any problems. The support for screen readers and/or the contrast conditions are not sufficient everywhere (WCAG 2.1:1.4).

Keyboard accessibility

Not all functionalities are accessible via keyboard (WCAG 2.1:2.1).

Navigation

The accessibility of navigation between pages and within pages is not always ensured (WCAG 2.1:2.4).
Entry options
 Not all content and functions are suitable for alternative entry methods (WCAG 2.1:1.1).
Readability

The standard language is not systematically defined for all content (WCAG 2.1: 3.1).
Predictability
 Not all information and functions are designed in a predictable manner (WCAG 2.1:3.2).
Entry support
 In some areas, the assistance for avoiding errors and making corrections still needs to be improved (WCAG 2.1:3.3).

Further information and offers

PDF document

PDF documents (extracts, fact sheets and brochures) that are generated or downloaded are not fully accessible.

For enquiries and information that are not electronically available in an accessible format, please contact your client adviser or the Service Direct team by phone on +423 236 88 11.

Accessibility statement

This statement was created on 1 June 2025.

The statement was prepared based on a self-assessment conducted by LLB AG as well as an evaluation carried out by a service provider.

This statement was last reviewed on 27 June 2025.

Feedback, complaint option and contact details

We are continuously expanding and improving our accessible services. Our products and services should be easy to use and access.

If you notice barriers that prevent you from using our website, such as issues that are not described in this statement or deficiencies regarding compliance with accessibility requirements, we kindly ask that you make us aware of them.

Please describe the problem and provide us with the Internet address (URL) of the affected web page or document.

If you need information on non-accessible content, please contact us:

Liechtensteinische Landesbank Aktiengesellschaft
Städtle 44, P. O. Box 384
9490 Vaduz
Liechtenstein
barrierefreiheit@llb.li