Questions and answers about the LLB E-Banking
We have put together the most important questions and answers about the LLB E-Banking for you here.
Basic information
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You can download the LLB Banking app at any time in the official Apple and Google app stores.
Please note that you should only download the app from the Apple App Store or the Google Play Store.
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In order to activate and use the LLB Banking app, you will need:
- A valid e-banking contract (including active contract number).
- A mobile device that meets the current technical requirements.
The minimum requirements are iOS 16.4 and Android 10. If you do not have an appropriate mobile device but would still like to use LLB’s digital solution, please get in touch with your client adviser.
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When you switch to the new LLB Banking app, you can decide whether you want to activate the full suite of banking features or only use the app for approvals.
If you only want to choose the approval function to start with and activate all the features later on, you can tap "Activate all features" on the login screen at any time.
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You can now register using just the LLB Banking app. To do this, you will be emailed an activation letter with a QR code and an initial password.
You can alternatively complete the registration in LLB Online Banking instead of using the LLB Banking app. To do this, log in to LLB Online Banking.
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Registration and use of LLB Online Banking is free of charge. Users of LLB Online Banking benefit from lower fees for payments in foreign currencies, international transfers, and exchange orders.
Use of the LLB Banking app is free of charge. You can download the app from the official app stores at any time for free. However, please note that downloading or using the app may incur charges from your mobile service provider.
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In your profile, you have the option to manage your contact details, e-post and activated devices or choose a profile picture, for instance. You can also adjust your analytics settings in the LLB Banking app.
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You will receive notifications from the notification centre in the top-right corner, informing you about important events, to-dos, unread documents, and more.
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The Quicklink menu helps you quickly access the most important functions. It appears in LLB E-Banking as "Plus". In LLB Online Banking, it is located in the bottom-right corner, and in the LLB Banking app, it is a central menu item. The functionality of the Quicklink menu cannot be customised.
Registration and approval
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You can use the LLB Banking app as an approval app for logging in and making transactions in your Online Banking.
Approval takes place through the push procedure: a confirmation code will be displayed in the LLB Banking app and you will need to compare it with the code displayed in your Online Banking. If the codes or transaction data match, you can confirm the log-in attempt or the transaction in the LLB Banking app.
If you do not have an Internet connection in your LLB Banking app, you can use the offline mode for approval. In this case, scan the QR code in your Online Banking and then give approval by manually entering the code.
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No, you’re welcome to just use the LLB Banking app for online banking approvals. When activating the app, you will be asked what range of features you would like to unlock.
Where can i find ...?
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You can order QR payment slips via the "Plus" and under the "Mailbox" > "Documents" menu item. Select "Order report" > "Form", to order the "QR payment slip" form.
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The eBill mailbox is located in LLB Online Banking under "Mailbox" > "eBill" and in the LLB Banking app under "More" > "Mailbox" > "eBill".
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Yes, there is a demo version for both Online Banking and Mobile Banking.
You can find the demo version for LLB Online Banking on our website at the following link:
https://llb.li/ebanking-demo-enYou can first check out the LLB Banking app in the demo version. Download the app from the app store. Then open the app and tap on "More options – demo login".
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In LLB Online Banking, you can find the profile in the bottom-left corner, where it is labelled with your name.
In the LLB Banking app, you can find the profile under the "More" menu.
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You can find your debit and credit cards via the "Cards" menu item. Among other options, you can view details, block your card(s) and manage settings relating to card payment, security and Visa 3D Secure. You can also see a list of your card transactions and can order new cards.
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You can view your LLB Daily banking package in the LLB Banking app under the "More Menu" in "Products" and in LLB Online Banking on the left side under "Products". Here you have an overview of the benefits of your bank package, the conditions and the option to change the package.
Orders
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All standard payments authorized by 4.30 p. m. will be processed the same day. Instant Payment transactions are executed at any time, provided there is no rejection by the recipient bank.
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Open the payment you want to duplicate under "Orders" > "Payments". Click on the three dots next to the payment. Here you will find the "Duplicate" function.
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Open the payment you want to edit under "Orders" > "Payments". Click on the three dots next to the payment. Here you will find the "Edit" function.
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Open the payment you want to delete under "Orders" > "Payments". Click on the three dots at the top. Here you will find the "Delete" function.
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You can find standing orders under "Orders" > "Standing orders". In addition to the standing orders you have created, those recorded by LLB will also be displayed. These can be viewed and deleted if necessary.
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Click on "Orders" > "Standing orders". Open the standing order you want to edit and click on the three dots. Here you will find the "Edit" action.
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Click on "Orders" > "Standing orders". Open the standing order you want to delete and click on the three dots. Here you will find the delete function.
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The "Import payment" function is now in LLB Online Banking under the menu item "Orders" > "Payments". By clicking on "New payment," a form will open where you can select the "Import payment" function.
User management
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Yes, you can activate and use multiple users with a different range of features (all features or only approvals) in the LLB Banking app.
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On the login page, tap the green arrows next to your user number to select a different user and log in.
If you are logged in, you can tap on "More" and then "Switch user".
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Additional users can be activated directly in the LLB Banking app. There are two ways to do this:
Tap on the arrow symbol next to your user number displayed in the app and select the option "Add user".
Alternatively, you can select "More options" > "Scan QR code".
In both cases, the camera opens for scanning the activation code.
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Yes, you can activate your user on multiple devices. Additional devices can be added at any time directly in the LLB Banking app ("More" > "Profile" > "Manage activated devices").
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To reset the LLB Banking app, select the symbol to the right of your user number and then select "Reset app".
Be aware that this will delete all activated users.
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Yes, you can activate and manage multiple users in your LLB Banking app.
Exchange trading
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Yes, you can cancel an exchange order once it has been placed. Exchange orders can be cancelled under "Orders" > "Exchange orders". Please note that exchange orders that have already been executed can no longer be cancelled.
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You can find the securities search via the "Plus" > "Buy" or under "Orders" > "Stock orders". By clicking on "New purchase order," a form will open where you can search either by the security number, ISIN or name.
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E-Banking shows you the possible stock exchanges for each security. The primary trading venues are listed by default. You can change this manually.
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Yes, you can buy or sell existing securities directly in the custody account. Open the desired position in the custody account and click on the three dots. Here you can sell or buy the security.
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Buy / sell: market order
With a "market order", your security is bought or sold at the best possible price irrespective of how high or low the price of the security is.
Buy: limit order
With a "limit order", a price is set for the purchase of the securities. The buy order is only triggered if the price reaches or is below the limit. You pay at most the indicated limit.
Buy: stop-buy order
You only buy the security if it reaches or exceeds the defined stop price. If the security reaches the stop price, your buy order will become a market order.
Buy: stop-buy-limit order
This offers additional upward safety for the stop price you specify. The buy order will only be executed between the stop price and the upper limit. The specified upper limit is the most you will pay.
Sell: limit order
In the case of a "limit order", a price is set for the sale of securities. The security is only sold if it reaches or exceeds the limit. You will receive at least the specified limit price.
Sell: stop-loss order
You sell the security only if it reaches or is below the stop price. If the security reaches the stop price, your sell order will become a market order.
Sell: stop-loss-limit order
This offers additional downward safety for the stop price you specify. The sell order will be executed between the stop price and the lower limit. You will receive at least the specified lower limit price.
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You can trade the following securities:
- Shares
- Bonds
- Funds
- Warrants
Trading with standardised options and futures is not possible in E-Banking.
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You can use E-Banking 24 hours a day. However, trades on stock exchanges are not processed around the clock. Please consider the exchange trading days, the trading hours on the exchanges in question and LLB’s opening hours. Exchange orders placed via the LLB Banking app will be processed from 8 a. m. to 10 p. m. on bank working days. Exchange orders received after 10 p. m. will be forwarded to the appropriate markets on the next bank working day.
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No, once an exchange order is placed, it can no longer be changed. Please cancel your order and place a new exchange order. Exchange orders can be cancelled under "Orders" > "Exchange orders". Please note that exchange orders that have already been executed can no longer be cancelled.
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Exchange orders or currency orders may be placed in the following way.
- Click on "Buy" in the standard custody account when viewing your assets
- Click on the three dots in any custody account when viewing your assets
- Click on "Buy" in the menu via the "Plus"
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Exchange orders can be found via "Orders" > "Exchange orders".
Settings
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To activate your biometric login, select "More" > "Settings" > "Security". Here, you can activate the feature using the "Use biometrics for login" slider.
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You can find the settings in the LLB Banking app under "More". In LLB Online Banking, you can find the settings on the left side in the menu bar. Here, you can change your password, for example.
Push notifications
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Please make sure that your mobile device has an active Internet connection, that push notifications are permitted on your device and that they have been enabled in the LLB Banking app.
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The permission is used to display push notifications for the approval of login attempts and transactions from LLB Online Banking. If the permission is not granted, no push notifications can be received from LLB Online Banking, and approvals are only possible in offline mode.
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To adjust the push notification settings for the LLB Banking app on your mobile device, follow these steps according to your operating system:
- iOS: "Settings" > "Notifications" > "LLB Banking"
- Android - Samsung: "Settings" > "Apps" > "LLB Banking" > "Notifications"
- Android - Pixel / Google: "Settings" > "Notifications" > "App notifications" > "LLB Banking"
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You can turn push notifications on or off under "More" > "Settings". Open the "More" menu, go to your settings and navigate to the "Push" section. Here you can turn push notifications on or off.
Assets
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If you want to open an account, a custody account or a fund savings plan, select the "Plus". Here you can open your desired account or plan.
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Certain pages can be exported. To do so, click on the three-dot menu in the top-right corner. Here you will find the option to export data in either csv or xlsx format.
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Yes, you can. To do so, select the three-dot menu on the top-right corner of the asset overview. Here you can choose whether to display the details or not.
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The order page generally lists all your payments. Here you can search for payments, standing orders, exchange orders and currency orders.
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On the analysis page, you will find comprehensive analysis options for your portfolio and / or custody account.
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Yes, all payments are always visible under "Orders".
Security
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To use the LLB Banking app, you need at least iOS 16.4 or Android 10. We recommend always using the latest versions.
How will the system requirements develop in the future?
The minimum requirements are regularly updated. The following changes are currently planned:
- from 11/2026: at least iOS 16.4 and Android 12
- from 06/2027: at least iOS 17 and Android 14
Please note that this plan is subject to change.
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The activation of a device PIN is required to ensure the security of your sensitive banking data. The PIN protects your mobile device from unauthorised access and ensures that only you can access the LLB Banking app. To use biometric login (fingerprint or facial recognition), a device PIN must be set.
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If a Play Integrity error message appears in the LLB Banking App, first check whether your operating system is up to date. Install any available updates and restart your device. If the error message persists, please check your device's Play Protect certification:
- Open the Google Play Store.
- Tap Profile > Settings > About.
- Review the entry Play Protect certification.
If it shows "Not certified", you need to register your device with Google:
- Go to https://www.google.com/android/uncertified/
- Enter your GSF ID (Google Services Framework ID).
- You can find your GSF ID by searching for keywords such as "GSF-ID Viewer" in the Play Store to locate a suitable app.
- After registering your device, it may take several hours before the certification becomes active and the app works again.
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To change your password, click on "Settings" > "Security". Here you will find the option to change your password.
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If you want to log in to the LLB Banking app and the biometric login isn’t working, you can use your personal password to log in.
In the event that biometric login doesn’t work for an approval (online banking login or payment approval), you can use your device PIN instead of biometrics.
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No, your access data is encrypted and only stored at LLB. If you have activated Touch ID or Face ID in the app, this data is stored on your mobile device by Apple or Google.
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Access to the camera is necessary when you scan a QR payment or perform an authorisation in offline mode. In offline mode, a QR code with encrypted login or transaction data will be displayed in Online Banking, which you can scan with the integrated camera of your mobile device to receive a confirmation code.
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If you have at least one other activated device, you can delete the lost device at any time in LLB E-Banking under "Profile" > "Manage activated devices".
Alternatively, our E-Banking Direct team can lock or delete the device if you do not have any other activated devices you can use to log into LLB E-Banking.
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To change your password, select "More" > "Settings" > "Security". Here you will find the option to change your password.
Support
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You can register your new mobile device at any time in LLB Online Banking ("Profile" > "Manage activated devices") or directly in the LLB Banking app ("More" > "Profile" > "Manage activated devices"), provided you have at least one activated device.
If you no longer have your old device, contact our E-Banking Direct team at any time on +423 236 80 80 to order a new activation letter.
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If you have forgotten your password, contact our E-Banking Direct team during service hours on +423 236 80 80.
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If you have any questions about LLB E-Banking, you can contact your client adviser or our E-Banking Direct team at any time on +423 236 80 80.
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If you do not have a mobile device and would like to use LLB's digital services, please contact your client adviser.
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If your user account is locked, you can contact our E-Banking Direct team during service hours on +423 236 80 80.
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Update the app manually – here's how:
- Open the App Store (iPhone) or the Play Store (Android)
- Search for "LLB Banking"
- Tap on the app
- Select "Update"
Reports and forms
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Reports and forms can be ordered via the "Plus" and under the "Mailbox" > "Documents" menu item. By selecting "Order report", the screen opens to order various reports or forms.
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You can order the "CAMT053" document via the "Plus" or under the menu item "Mailbox" > "Documents". Select "Order report" > "Account statement" and choose the type "CAMT053" to order it.
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Select the three-dot menu in the top-right corner. Here you will find the option of generating a PDF either in portrait or landscape format.
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You can order the "MT940" document via the "Plus" or under the menu item "Mailbox" > "Documents". Select "Order report" > "Account statement" and choose the type "MT940" to order it.
