The October release has enhanced the "online mortgage extension" feature in terms of both content and design.

Content enhancements:

• Clients who are covered by the Mortgage and Real Estate Credit Act (Hypothekar- und Immobilienkreditgesetz, HIKG) can ...
  ... continue to request an extension of their fixed-rate mortgage starting one year before it falls due.
  ... convert their Money Market Flex mortgage to a fixed-rate mortgage effective on the next interest payment date.
  ... convert their Money Market mortgage (Last Reset) during the term to a fixed-rate mortgage effective on the next interest payment date.
  
  
• Clients who are not covered by the Mortgage and Real Estate Credit Act can ...
  ... continue to request an extension of their fixed-rate mortgage starting one year before it falls due. In addition, they can convert it to a Money Market mortgage (Look Back) starting three months before it falls due. 
  ... convert their Money Market Flex mortgage to a fixed-rate mortgage effective on the next interest payment date.
  ... convert their Money Market mortgage (Last Reset or Look Back) at any time during the term to a fixed-rate mortgage effective on the next interest payment date. In addition, they can request that it be switched to a fixed-rate mortgage starting three months before its falls due.

The online discount applies in all cases, of course. 

Restriction: In the Mobile Banking apps, you can only extend or switch to a fixed-rate mortgage at this time. You can extend or switch to a Money Market mortgage (Look Back) by using Online Banking (web).

Design enhancements:

You will receive a message in the Online Banking Notification Centre that an extension is possible. From there, you can start the three-step extension process:

• Step 1: Specify the amount (total or partial amount)
• Step 2: Select the financing product and term
• Step 3: Review the summary and send the extension/conversion request

In order to convert a Money Market mortgage to a fixed-rate mortgage during the term, you need to search for the mortgage in the asset overview. From there, you can start the three-step process using the "Extension" action.

Illustration of the extension process:

The October release makes new self-service features available in LLB Online Banking.

Starting now, after you have successfully changed your country of domicile, you will be requested through our "Glöggli" Notification Centre to update the AEOI self-disclosure and W-8BEN forms directly in your Online Banking. You may use this feature if you are the account holder or legal representative and your bank documents are sent out digitally (in LLB Online Banking).

Notification Centre: New settings options

You can now specify which changes you would like to be informed about. 

The October release made various visual and design modifications to our online services. The biggest changes are: 

• Standardisation of distances in table views
• Content modifications as part of the rebrand
• Changed appearance of the action buttons in e-banking and on the LLB websites